Procedure of filing an appeal before State or National Commission


Four copies of memorandum of appeal stating the grounds for appeal has to be filed (either in person/ authorised agent/ advocate or through registered post) to the State or the National Commission, as the case may be.

Following documents should also be annexed with the memorandum of appeal

  • a certified copy of the order against which appeal is being filed.
  • a crossed demand draft equal to 50 percent of the amount in terms of the order against which appeal is being filed.
  • any other document/s in support of the grounds mentioned in the appeal.
  • an application supported by an affidavit for condonation of delay, in case the appeal is filed after the prescribed period.

CASE HEARING Thereafter the appeal is heard by the Commission. If the appellant fails to appear on the date of hearing, the Commission can either dismiss the appeal or can decide the appeal on merits. However, if the respondent fails to appear, the Commission is required to decide the appeal on merits.

During hearing of the case, the complainant can appear in person or through a duly authorized agent and can also avail legal representation by engaging an advocate.


 Relevant Legal Provisions:
  • Regulation 11 of the Consumer Protection (Consumer Disputes Redressal Commissions) Rules, 2020
  • Regulation 14 of the Consumer Protection (Consumer Disputes Redressal Commissions) Rules, 2020
  • Regulation 3 of Consumer Protection (Consumer Commission Procedure) Regulations, 2020

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