What are the grounds on which a consumer complaint can be filed?


A complaint can be filed by a consumer on grounds of –

  • GOODS: any defect in goods, charging of excess prices, sale of hazardous goods, adoption of unfair contract, unfair or restrictive trade practice by the trader.
  • SERVICES: any deficiency in service, charging of excess prices, offering of hazardous services, adoption of unfair contract, unfair or restrictive trade practice by the service provider.
  • PRODUCT LIABILITY: any defective product manufactured, sold or any deficiency in services relating to it.

However, services rendered free of charge or under a contract of personal service (like contract between employer-employee or master-servant) are excluded from the purview of Consumer Protection Act.


 Relevant Legal Provisions:
  • Sections 2(6), 2(7), 2(10), 2(11), 2(21), 2(41), 2(42), 2(46), and 2(47) of the Consumer Protection Act, 2019

  • •Laws are constantly changing, either their substance or their interpretation. Even though every attempt is made to keep the information correct and updated, yet if you find some information to be wrong or dated, kindly let us know. We will acknowledge your contribution.Click here to know more.